Frequently Asked Questions (F.A.Q)

I forgot my password, how can I get a new password?

You can renew your password by clicking on “Forgot Password” on the Member Login screen, which you access by clicking on the My Account icon at the top right of the home page.

I cannot log in despite typing my password and e-mail address correctly, what should I do?

In case you cannot log in after completing your membership, you can request help by filling the contact form on our site.

How can I change my membership information and password?

After logging in, you can access your account information from the “My Account” tab at the top right of the page and change your membership information and password from this page.

How can I change the e-mail address I used when I registered?

You cannot change your registered e-mail address. However, you can make a new membership with a new e-mail.

How can I change my registered addresses or add a new one?

After logging in, you can access your account information from the “My Account” tab at the top right of the page; you can change your registered address information in the “My Address Book” area or add a new address.

How can I cancel my membership?

You can cancel your membership from the My Account section or you can request membership cancellation by filling out the contact form on the Contact page at the bottom right of the Home page.

Can I access www.cliniclab.com.tr on mobile devices?

You can access our website from your mobile browsers and ios and android devices by downloading our mobile applications.

I want to shop for my company/workplace and I want a Corporate franchise. What should I do?

After creating your membership, you can send an e-mail to cliniclab.com.tr to evaluate your corporate information, you can request a corporate membership, and you can also request help from customer service.

How can I find detailed information about the product I want to buy?

You can find detailed information in the “Product Specifications” section on the product pages. For different information requests, you can fill out the relevant form on the contact page.

How can I cancel my membership?

You can find detailed information in the “Product Specifications” section on the product pages. For your different information requests, you can send the relevant form from the contact page.

I can't find the product I'm looking for, what should I do?

You can search for the product you are looking for using the Frequently Asked Questions box on our website.

Do you have a store?

Unfortunately, we do not have a store outside the online store.

How can I stay informed about opportunities on www.cliniclab.com.tr?

If you give your consent when you become a member of our website, information about opportunities and developments on our website is sent to your registered e-mail address. If you wish, you can sign up for the e-bulletin from the “Stay Informed” section on our homepage without becoming a member..

cultureSettings.RegionId: 0 cultureSettings.LanguageCode: EN